Store Policies
Shipping Policy
We ship with care — because your dolls deserve it!
All items are packaged securely using high-quality materials to ensure they arrive safely. Orders are typically shipped within 1–3 business days. We offer both domestic and international shipping options, and tracking information will be provided once your order is on its way.
If you need express shipping, combined shipping, or have special packaging requests, feel free to contact us before placing your order. We’re happy to help!
International buyers: Please note that customs fees, VAT, and import taxes are the buyer’s responsibility. We do not mark items as gifts or understate values on customs forms.
Return Policy
We want you to be happy with your purchase.
Due to the collectible and often delicate nature of the items we sell, all sales are final unless an item has been significantly misrepresented. Please read descriptions carefully and review all photos before purchasing.
If you have any questions or need more details about a specific doll, don't hesitate to reach out before placing your order. We’re always happy to provide additional information or photos.
If an item arrives damaged due to shipping, please contact us within 3 days of delivery with photos of the packaging and the item. We will work with you on a solution.
Layaway Policy
We understand that some treasures take planning — that’s why we offer layaway on select items.
Layaway is available for orders of $150 or more. A typical plan includes:
10% non-refundable deposit
Remaining balance paid within up to 90 days
Custom plans may be available upon request
Items will be held during the layaway period and shipped once payment is complete. Missed payments may result in cancellation and forfeiture of the deposit.
To set up a layaway plan, please email us before purchasing, and we’ll be happy to create a custom invoice for you.
Accepted Payment Methods
We accept a variety of secure payment options for your convenience. These include:
Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Venmo
Shop Pay
Apple Pay
Google Pay
Layaway by custom invoice (via email request)
All transactions are processed securely, and your payment information is never stored on our site.
Other payment methods may be considered upon request — feel free to reach out if you need a special arrangement.
Contact Us
Have questions about a listing or want to set up a layaway plan?
Feel free to reach out — we’re happy to help!
📧 doll.kingdom.us@gmail.com